How do I know which system I need?
Start with what you're seeing: orange staining, scale on the fixtures, a chlorine taste, a sulfur smell, or drinking water nobody likes. Tell us that, plus whether you're on a well or city water and how big the household is, and we can usually narrow it to one or two options on the phone.
Do you test my water first?
We don't sell water testing. If you already have a recent test — from a lab, a home inspection, or your town's annual water quality report — send it over and we'll read it with you. If you don't have one, what you're seeing at the tap plus the details of the house is usually enough to size the right system.
What's the difference between a filter and a softener?
A softener removes the calcium and magnesium that cause scale, spotting and dull laundry. A filter removes things like chlorine, sediment, iron and the compounds behind a bad taste or smell. Plenty of homes need both, and they're installed together on the same line.
Will a water softener make my water taste salty?
No. The salt regenerates the resin inside the softener and is rinsed to the drain — it doesn't end up in the water you drink. If taste is your main concern, a reverse osmosis system at the kitchen sink is the usual answer.
I'm on city water. Do I still need treatment?
Often, yes. Municipal water is treated to be safe to drink, but it still arrives with chlorine or chloramine, some sediment, and whatever hardness the source has. Carbon filtration handles the taste and smell; a softener handles the scale.
How long does installation take?
Most whole-home systems are installed in a day. An under-sink reverse osmosis system is a few hours. We'll tell you which applies before anything is scheduled.
Will you service equipment another company installed?
Yes — filter and media changes, softener repairs and rebuilds on most major brands. You don't have to replace a working system to become a customer.
What does a system cost to run each year?
It depends on the equipment, but it's a real number and you should have it before you buy. Our quotes include the annual cost of salt, media and filters alongside the installed price.